It's been a while. I wanted to give some more insight on how we are proceeding putting constraints in our parking lot. For some change management processes, your customers might be able to submit as many change tickets as they want. In most scenarios, at least some of those change tickets should never be done, they are waste. As mentioned in previous blogs, we are now limiting our change tickets.
Our customers accepted this limitation without a lot of pushback. I believe the way we implemented it explains the lack of resistance. There are stakeholder meetings weekly. Each week, the stakeholders can select new "stories" or changes. This is based on points. Once we complete a story, that frees up points. But our Kanban can only hold a certain amount of points. Based on that point system, the customers prioritize the stories.
In this manner, the waste should flow to the bottom, or never be done. I'd say the key to getting customer buy-in is to have scheduled communication, and updates.